IMPROVED
UP SELLING
– By using a POS system to coach staff, one establishment
increased Up Sells such as Fried Mushrooms by 28%. At an average
of $2.00 per add-on, this meant a bottom line increase of $28.00
per day.
DRAMATICALLY REDUCE INVENTORY
THEFT
– By implementing minimum Inventory Control, STAFF STOP HANDING
OUT FREE BEER TO FRIENDS.
DRAMATICALLY REDUCE CASH
DRAWER THEFT
– By assigning individual drawers with security, cash floats
become the responsibility of the wait staff. One establishment was
averaging $5.00 cash short every day.
IMPROVED INVENTORY
– On establishment was carrying equal amounts of ten beers
only to find that 90% of sales was from 3 beers. They reduces stock
in the other 7 and gained inventory space for their main sellers.
– On establishment prepared 40 sandwiches every morning. Sales
analysis showed that on Mondays and Wednesdays they sold out, but
the remaining days they were over stocked by as mush as 45%. After
adjusting the number pre-made sandwiches, wastage was reduced to
near zero.
IMPROVED STAFF SCHEDULING
– On establishment scheduled wait staff for breakfast. After
reviewing Sales Analysis, they reduced the schedule by one person
resulting in a savings of about $16.25 per day.
IMPROVED CUSTOMER
SATISFACTION – perhaps the most important feature
– Improved communication between the wait staff and the chef
means
–— gravy is always on the fries that were requested
–— entrees always come with the correct fries or mashed
potatoes
–— salad dressing is always on the side when requested
–— steaks always come cooked as requested
–— sandwiches always come in the correct white or brown
bread
–— CUSTOMERS
NEVER LEAVE VOWING NEVER TO RETURN |